Q & A

Frequently Asked Questions & Answers

Freight charges vary depending on the shipping location and the weight and size of the purchased product. There is no standard shipping fee. Place some products in your shopping cart and it will automatically calculate shipping costs and give you options for faster delivery.
If the items is in stock, it will ship within 24 hours of receipt of the order. If the item is not in stock, we will contact you right away and provide you with estimated shipping dates.
The pictures of the items on the website represent the colored raffia available. For a small extra charge, we can send you a color card with samples of each raffia color available.
Yes you can mix the colors as long as you order the minimum poundage requirement.
All pricing is on our website. If additional information is needed, you can contact our corporate office at (216) 391-2525.
Yes. A color card with all colors available costs only $3.50.