Q & A

Frequently Asked Questions & Answers

Freight charges vary depending on the shipping location and the weight and size of the purchased product. There is no standard shipping fee. Place some products in your shopping cart and it will automatically calculate shipping costs and give you options for faster delivery. Always feel free to call us at 216.391.2525 if you have any shipping questions.
If the items is in stock, it will ship within 24 hours of receipt of the order. If the item is not in stock, we will contact you right away and provide you with estimated shipping dates.
The pictures of the items on the website represent the colored raffia available. Additionally, photos of our raffia in use on boats and blinds can be found on our Facebook page by searching for Joseph M. Stern Co.
Yes, you can mix as many colors as you like.
All pricing is on our website. If additional information is needed, you can contact our corporate office at (216) 391-2525.
15 hanks (approximately 30 lbs.) is generally enough raffia to cover a 18 foot boat.
Due to the variegation in some of the colors, the best way to make a decision on which color is right for you is by reviewing the photos on our website and Facebook page. Additionally, feel free to call our office at 216.391.2525 and we'll answer any color questions that you may have.
Yes, we have nearly every order for the past 15 years on file and available to us. So, if you covered your boat five years ago and forgot the color scheme, we can help you out.
Yes, raffia grass is very durable and will hold up against sun, wind, and rain. If you purchase colored raffia, note that the color will begin to fade a little if left out between hunting seasons.